Designer Replica Bags Cambridge Water told to improve after customer complaints soarThe water company has been criticised more than any other in England and WalesA report by the watchdog shows that written complaints made to the company rose by almost 250 per cent during 2016/17 the highest percentage increase of any water company in England and Wales.There was also a 37 per cent rise in the number of customers who had to pick up the phone to try and resolve an issue with the company, known as an ‘unwanted contact’.Is it illegal to splash someone with your car?The council, known as CCWAT, has told Cambridge Water to report back to it by the end of October and explain what steps it is taking to improve its performance.Prof Bernard Crump, central and eastern chairman for CCWAT, said: “Cambridge Water had been one of the industry’s best performers so we are disappointed it has let that position slip with this substantial increase in complaints.”We are seeking assurances that it has got to grips with the causes of customers’ dissatisfaction.”That’s why I’ve asked the company to report back to me by the end October to explain what steps it is taking to improve its performance.”Cambridge ‘should have a new drinking fountain in the centre of the city’CCWAT said Cambridge Water has attributed “a large part of the increase in complaints to teething problems caused by the transfer of its customer service operations to the offices of its parent company South Staffs Water.”There was better news for customers of Anglian Water, which reported a 25 per cent fall in written complaints in the same period.8 energy saving tips to beat the British Gas price hikeAcross England and Wales, written complaints to the water industry fell by 11 per cent during the year but there was a two per cent rise in the number of customers who had to pick up the phone to resolve an issue with their water company.People who are unable to resolve a complaint with their water company can turn to CCWater for free help and advice.During 2016/17 the independent watchdog helped customers with more than 8,700 complaints about Designer Fake Bags their water company and secured more than million in financial redress.Phil Newland, managing director of Cambridge Water, said: “We’re extremely disappointed with the level of complaints received during 2016/2017 as for many years we have been one of the industry’s top performing companies. We received 488 complaints last year compared to our usual average of around 190 per year.”We understand the reasons behind this increase and are working hard to ensure that we quickly restore our performance back to the excellent levels our Cambridge customers have historically enjoyed. We have identified some specific areas of improvement and are working closely with the Consumer Council for Water as we deliver our plans and are sharing regular updates with them.”Based on our progress so far this year we are expecting our complaints performance to be around 300 for the full https://www.simreplicabags.com year. Designer Replica Bags
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